Our expertise covers claims and third party disputes both inside and outside of the home or premises as well as policy coverage and advice.
We can handle cases at any stage of the lifecycle, from pre-proceedings through to litigation; from claims validation through to recovery strategies.
As gadgets, pet bills and travel become increasingly expensive it makes sense to insure these items. However, a resultant effect of the growth in this area is the increase in fraudulent claims. For some areas, such as mobile phone insurance, cases require minimal information to effectively validate a claim – therefore identifying suspect claims becomes more difficult. Our fraud experts offer a number of solutions to tackle these growing areas of fraud.
Keoghs’ lifestyle specialists also have an in-depth knowledge of the technicalities involved with claims falling under the Animals Act. Our work with the Animals Act means that we frequently repudiate cases related to pets and, despite their unusual and complex nature we have an enviable track record with such cases at trial.
Our Advanced Data Analytics system is based on market-leading counter-fraud expertise, the development of an industry leading fraud database and an overarching objective to reduce indemnity spend.
Our approach to reducing costs is strategic, not just transactional; ensuring all cost elements are correctly applied whilst also focusing on long term goals with a more permanent reducing impact on indemnity spend.
Our expert team deals with all aspects of motor crime and regulatory prosecutions arising from personal injury or death on the road, at work or in a public place.
Our enforcement team can deploy a range of recovery options from third party debt orders and bankruptcy to bailiff/high court enforcement officers and charging orders.
As the foundation of our intelligence-led approach to counter-fraud activities, Keoghs Intelligence Services (KIS) has grown to become the largest and one of the most respected insurance fraud intelligence units in the country.
Our team will help you identify cases that can be escalated to criminal investigation and then work with you to ensure the best chance of success. We also work closely with initiatives such as the IFB and IFED.
Our policy team has substantial experience in advising on all types of policy indemnity issues and can assist you when facing a challenge to a declined indemnity.
Our volume proposition is driven by the reduction of cycle times and indemnity spend, aligning with your key KPI metrics to help meet and exceed your targets.
Our holistic solution implements appropriate tools and training throughout the claims management process, ensuring more of your claims avoid escalation which, in turn, reduces your claims cost.
As the only dedicated fraud rings team in the market, our specialist unit provides a robust and coordinated response to the increased threat of organised criminal gangs who target a variety of claims outside of more traditional activity.
Our expert team deals with a wide variety of claims spanning the entire spectrum of value and complexity. Our depth of experience also means we understand the complex legal issues that can arise.
We offer a multi-stage approach to suspect travel insurance claims and can handle cases at any stage of the lifecycle, from pre-proceedings through to litigation and beyond - giving you total control.
Our in-depth knowledge and understanding of the Animals Act allows us to frequently repudiate cases, stopping them from being pursued or issued; our results are evidenced by significant cost savings.
Keoghs’ approach is to protect your genuine customer premiums by proactively identifying fraud, always aiming to get it right first time so as to protect customer satisfaction, reputation and staff morale.
An increase in the volume of gadgets and spiralling pet costs are just two factors in the rise of fraudulent lifestyle claims. Our fraud experts offer a number of solutions to tackle this growing area.
Lifestyle claims can be tricky. At Keoghs we use a wide range of defences and tactics, balanced with sensitivity to client care issues
Cost of travel claims (£m)
Amount paid out by pet insurers in 2014 (per day)
ABI Key Facts