Mark is the Director of Strategy for Motor Personal injury.
He has extensive experience of casualty and motor claims in both the fast track and multi- track having acted for most major direct and composite insurers, loss adjusters and brokers. Mark has delivered quality frameworks across business units - managing and controlling technical competencies, implementing supervision structures, devising internal and client audit processes, delivering local and strategic training and upskilling, and managing incident reporting processes.
He is now responsible for strategy delivery and thought leadership in the motor personal injury space, implementation and governance of know your opponent strategies across business units, monitoring claimant solicitor behaviours and working alongside operations to deliver and monitor claim spend and savings. In addition he assists Client Account Managers in a client relationship role.
Latest Insights by Mark Hall
Client Alerts 30/06/2021
After years of debates and numerous delays, the OIC portal finally arrived on 31 May 2021. It's fair to say the weeks since then have been underwhelming and the stampede of unrepresented claimants has failed to materialise. In this document, Mark Hall looks at the initial behaviours in the early days of OIC portal claims servicing.
Client Alerts 09/03/2021
The UK Government has published post-Brexit guidance on civil and commercial cross border disputes. Mark Hall discusses the changes and discusses the potential impacts on your motor claims portfolio.
Client Alerts 19/11/2020
The drive for efficiency and consistency in the delivery of Personal Injury claims has seen a move towards automated digital claims processing in recent years. Mark Hall discusses what's happened so far, where things might go in the future and why you should already have a strategy in place to ensure you're not left behind your competitors.
Mark Hall, Strategy Director for Motor Personal Injury, examines the longer term impact of the pandemic lockdown on claims volumes, severity and changing claimant market behaviours. With the whiplash reforms still intended for April 2021, is Covid-19 now the catalyst for a structural review of claims delivery and strategy in a post pandemic claims world?
Client Alerts 25/03/2020
The current situation will almost certainly delay the Government’s intended 1 August implementation date for the Whiplash Reforms by at least six months, it is clear that the Reforms will eventually be implemented once the outstanding matters of the necessary Civil Procedure Rules and enabling secondary legislation are resolved.
Client Alerts 16/01/2020
Following the election of the Government with a substantial majority and the subsequent passing of the Withdrawal Agreement Bill in the House of Commons it is now clear that the UK will exit the EU on 31 January 2020...