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Claims Management

Give your customers the claims experience they deserve

The service you deliver is integral to the success of your business.

 


With the right technology, we can help you to heighten your customer experience, improve underwriting performance, and streamline processes.

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We are proud to have received the following awards

Insurance Times Tech And Innovation Award 20192x Insurance Times Claims Excellence Award 20212x Insurance Times Claims Excellence Award 20202x Insurance Times Claims Excellence Award 20192x Insurance Times Awards 20192x

Lauri (Legal AI)

Providing an Automated Solution for the Insurance Claims Industry

 

Within the area of low-value claims, there are many handling and legal processes that are ‘ripe’ for digitisation and automation.

 

Our legal AI enables injury claims handlers to action Ministry of Justice Stage 3 claims at a single click of a button. The simplification of the process has resulted in savings of 30 minutes per claim and £137 in cost per case as well as improving the customer journey.

 

How it works

 

Our legal AI works to streamline low-value claims processing while ensuring that regulatory compliance is always adhered to. Through the application of artificial intelligence (AI), it reduces the burden and cost associated with the handling of low-value, quantum-only defence claims, and Stage 3 motor and EL/PL MoJ Portal cases.

 

Using machine learning to read and interpret documents of all types, Application Programming Interfaces (APIs), natural language processing, and process automation, the AI provides a true, end-to-end claims automation solution for the insurance industry.

 

Keoghs identified a growing market trend and developed a solution that is the first of its kind. That solution is Lauri. An innovative digital solution that uses artificial intelligence and automation technology to simplify a legal process. With a single click of a button we can instruct Keoghs, create the court response, instruct our barrister to attend the hearing, receive the outcome, and populate our data fields – all without a human touch. That gives us three clear wins: significant operational efficiency, a full and complete data record, and of course reduced cost. Keoghs support was first-rate and enabled us to go live within four weeks.

Head of Motor Claims
Top 10 UK Insurer

Other Technology Solutions from the Davies Group

Contact Management

Customer Experience

Data & Compliance

Digital Innovation

Employee Experience

Intelligent Automation

Our Expertise

Keoghs is the leading provider of claims-related services to insurers, businesses and other suppliers to the insurance sector.