Mark is the Director of Strategy for Motor Personal injury.
He has extensive experience of casualty and motor claims in both the fast track and multi- track having acted for most major direct and composite insurers, loss adjusters and brokers. Mark has delivered quality frameworks across business units - managing and controlling technical competencies, implementing supervision structures, devising internal and client audit processes, delivering local and strategic training and upskilling, and managing incident reporting processes.
He is now responsible for strategy delivery and thought leadership in the motor personal injury space, implementation and governance of know your opponent strategies across business units, monitoring claimant solicitor behaviours and working alongside operations to deliver and monitor claim spend and savings. In addition he assists Client Account Managers in a client relationship role.
Latest Insights by Mark Hall
I have always been intrigued by the law of unintended consequences. Why is it that purposeful actions so often result in unforeseen outcomes? So I ask myself: Is this law playing mischief with the whiplash reforms? And if so, will unintended consequences provide an unexpected drawback to the desired intention of the reforms or even worse produce the total opposite to what was intended?