As AI adoption accelerates across the insurance industry, organisations are moving beyond static models to more advanced, autonomous AI agents. While these technologies unlock significant value, they also introduce new and often underestimated risks in AI governance, algorithmic decision making and regulatory compliance.
This report from our Group Chief AI Officer, Paul O’Brien, explores how AI agents are amplifying conduct risk across the UK and Irish insurance markets, and why traditional “point-in-time” approaches to governance are no longer enough. It also outlines current regulatory expectations, key risk areas such as bias, transparency and accountability, and the practical steps insurers can take to manage AI responsible at scale.
Plus, we include a practical checklist for implementing compliant, scalable AI.
Download the report to learn how insurers can manage AI conduct risk, meet regulatory expectations, and implement scalable AI governance frameworks.
Paul O'Brien - Global Chief AI Officer
The service you deliver is integral to the success of your business. With the right technology, we can help you to heighten your customer experience, improve underwriting performance, and streamline processes.
