Innovation Group and Keoghs launch ‘Captivate’

Global provider of Business Process Services (“BPS”) and software solutions to the insurance, fleet, motor and property industries, Innovation Group, and leading defendant law firm, Keoghs, are pleased to announce the launch of their advanced third party capture and defence product, ‘Captivate’.

The service, which can be provided to all compensators, is the market’s first true end to end third party claims solution. A combination of leading IT, supply chain capability and technical expertise is utilised to proactively reduce third party claims costs in the post CMA landscape.

Captivate assists third party claimants following non-fault accidents by providing repair services, vehicle replacement and processes to handle personal injury claims. Where the claimant has elected to have services provided on credit, there is now the option of a seamless transition to Keoghs to proactively monitor and manage the claim through their market leading solution.

Innovation Group and Keoghs currently handle over 50,000 claims per annum in this area bringing proven results to insurers of:

• Conversion rates of c. 60% into services - supporting indemnity cost saving strategies
• Unrivalled access to all parts of the supply chain, including over 500 of the UK’s leading repairers
• Average captured rental duration of < 11 days – reducing costs and providing great customer service
• Keoghs managed credit hire duration of 15 days on settled defended claims
• Keoghs managed credit hire spend of less than £1,000 on settled defended claims

The partnership is underpinned by:

• Seamless IT integration between Innovation Group and Keoghs
• The unique ability to handle claims from FNOL to trial if required
• Robust ‘Copley’ processes developed through vast litigation experience
• Access to Keoghs unique fraud detection system “ADA”

Following the lack of a credible solution from the CMA to tackle inflation and indemnity spend in this area; Innovation Group and Keoghs have responded to insurers’ requests to develop and launch this unique solution to meet with the demand in the market.

Importantly, education and customer service is at the very heart of Captivate; allowing for a more efficient and improved claims solution.

John Gibson, Partner at Keoghs said, “When we looked at some of the products provided to insurers in the market, we saw a transactional approach lacking breadth to provide a truly holistic response. Partnering with Innovation Group means we are able to collectively offer insurers a comprehensive third party intervention and defence solution. We have taken our time post CMA investigation to ensure that Captivate ticks every box.”

John O’Donnell, Head of Insurer Relations at Innovation Motor UK said, “We have spent a significant amount of time looking at our well established third party intervention process to assess how we can add more value to new and existing clients. We are very pleased with the Keoghs partnership; it allows us to bridge the gap between capture and defence and deliver an end to end service. Critically, Keoghs are able to support our clients through both the pre and post litigation processes meaning there are no hand-offs or gaps in the solution. ”

Chris Ashworth, Managing Director of UK Motor at Innovation Group added, “I set the team the challenge to re-invent third party claims handling. Like all insurers we had just been doing things in the same old time honoured way. I am delighted to say that they have stepped up to the challenge and created something truly ground-breaking. The partnership with Keoghs bridges a huge gap in the process and the best bit is it means the solution cannot be replicated. Initial demand for the product supports this belief and has already exceeded our initial expectations.”