Being in the legal sector and in a regulatory role, I consider that we as solicitors are at the forefront of providing the requisite advice for our client, whether that be good or bad. A topic which often goes under the radar is how much abuse is one expected to tolerate while at work?
The Health and Safety Executive (HSE) defines work-related violence as:
‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.’
It is important to remember that this can include:
This might include violence from clients towards a person at work.
For violence to be work-related, it must be in connection with the work activity. For example, the following situations would not be included in this definition:
Work-related violence can have an impact on both you and your colleagues, including those who may witness an incident. It can cause:
There can be physical harm, but serious or persistent verbal abuse or threats can also have a serious effect on a worker's mental health.
For employers, violence can lead to increased staff sickness, poor morale/confidence, and a damaged reputation, making it difficult to recruit and keep staff. It can also mean extra costs, with higher insurance premiums and compensation payments.
There are many reasons why workers do not report violence or aggression. These include:
There can be a significant impact on workers who are directly involved in and those who witness an incident. It can affect workers’ mental and physical health.
Here are some key points to consider:
Mitun Chauhan - Solicitor
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