In our very recent update on 7 September, we informed you of the likelihood that mandating the defendant journey in the DCP would go live on 15 September.
We have since received the relevant Practice Direction Amendment, which sets out the necessary amendments to the Practice Direction 51ZB – The Damages Claims Pilot, and the fact that these amendments will come into force on 15 September 2022.
Designed to elevate the policyholder experience and empower handlers, ClaimPilot transforms the claims journey with state-of-the-art AI, streamlined processes and reduced operational bottlenecks – all in one powerful platform.
